Contact Us

Address

Metropolitan Water Reclamation District of Greater Chicago

100 East Erie Street

Chicago, IL 60611

312-751-5600

 

Citizen's Incident Reporting

To report odors, water pollution, waterway blockages, or other incidents, visit our Citizen's Incident Reporting page: https://gispub.mwrd.org/incidentreporting/

 

Citizen Emergencies or Complaints Regarding Facilities:

Call 24/7 System Dispatcher and Waterways Center: (312) 787-3575

Or

Call the plant if you have a concern or complaint about a specific facility. These numbers are also answered 24/7.

 

Calumet WRP: (773) 256-3538

Kirie WRP: (Des Plaines)  (847) 375-2507

Hanover Park WRP: (630) 736-4200

Lemont WRP: (630) 257-7371

Egan WRP: (Schaumburg)  (847) 584-5410

North Side WRP: (Skokie) (847) 568-8380

Stickney WRP: (708) 588-4079

 

Waterways Alert

Small Stream Maintenance:
Report blockages/debris in streams 
Live Link to report page or call: (312) 751-5106

Hazardous Waste Dump Hotline:
Illegal dumping of waste into waterways or sewers or complaints of water pollution 
(800) 332-3867 or (800) 332-DUMP

 

Media Contact or Other Community Affairs

If you are a member of the media, please send your questions with deadline to Allison Fore, Public and Intergovernmental Affairs Officer, at forea@mwrd.org. If you would like to receive MWRD notifications, media advisories and press releases, please send your name, email address, and organization to public.affairs@mwrd.org.

 

Public Affairs Office: 312-751-6633

Public Affairs Fax line: 312-751-6635

Email: public.affairs@mwrd.org

 

MWRD Whistleblower and Anti-Retaliation Procedures

Whistleblower Hotline

The MWRD has a responsibility to investigate and report allegations of suspected improper governmental activities and to take action when necessary. Any person can make a difference by reporting improper governmental activities by MWRD Officials, employees or those doing business with the MWRD. To make a report, one may:

  • Call the MWRD's Whistleblower hotline at (888) 821-8420
  • Complete the online report at http://www.lighthouse-services.com; Click submit report and use Login Name: mwrd Password: hotline
  • Send an e-mail to reports@lighthouse-services.com
  • Fax to (215) 689-3885
  • Mail the information to Lighthouse Services, Inc. 1125 Blyth Court, Blue Bell, PA 19422 

Whistleblower and Anti-Retaliation Procedures

The Whistleblower and Anti-Retaliation Procedures can be accessed by clicking on the following link: WARP Policy

 

For MWRD Employees Only

Employee reports, complaints, or allegations of harassment, discrimination, and retaliation must be reported in accordance with MWRD procedures by calling the MWRD's EEO Coordinator at 312-751-4443.